The CARE Programs 2020 strategy conducts the organization’s decisions and investments, while providing the orientation, identity, and aspiration for impact to unite our efforts. Also, The decisions of CARE members related to the investment of resources and the mobilization of funds are aligned with this strategy. Certainly, all of our programs must be consistent with their roles and approaches.
As CARE Peru, we will develop systems to monitor alignment with the strategy and its implementation, in such a way as to ensure accountability. Similarly, to analyze and report our performance based on the strategy, agreements will be included, for which the opinions of partners and participants will be requested. Our structure and culture must support the implementation of this strategy at all levels.
For CARE Peru, Accountability (Rendición De Cuentas – RDC) is a process that ensures the direct and sustained participation of the population with whom we work, as well as mutual feedback by promoting more equitable power relations and strengthening the management of the organization. Therefore, we place emphasis on ensuring:
- Information and transparency
We provide information about our interventions to our beneficiaries and partners, which allows us to create of respectful, trustful, and transparent relationships. We consider accessibility as a decisive factor for the RDC. For this reason, the work focuses on making information accessible to the most vulnerable groups due to their remoteness, language, or other factors, for which we build adequate channels and tools such as written documents, audios, information meetings, assemblies, etc. Thus, beneficiaries can access the information they require.
Our strategy is for the beneficiaries to get involved in the process of developing the interventions. To achieve this, we seek that they participate in decision-making with mutual responsibilities defined from the beginning to the end of the process. In this way, key actors can play an active role in the decision-making processes affecting them. Some of the mechanisms used that guarantee representation for everyone are the project management committees, community meetings and assemblies, participatory meetings, consultations, etc.
- Feedback mechanisms
Our institution has open mechanisms and channels for the management of complaints, claims and suggestions. We can understand and verify through them if the required changes are being achieved in our interventions and our actions. The comments we receive can be positive or negative and allow us to know if something is wrong to take the required actions and solve the problems. We have a telephone line, email, and complaint notebooks to collect the voice of our beneficiaries, and counterparts. Currently, we are developing more accessible mechanisms for the most vulnerable groups due to their remoteness and lack of access to the media.
- Participation and information: Table “RDC CARE Application 11/30/2020” where some coordination with some project managers is visible, although the majority apparently did not respond. However, there are no specific actions or exact dates.
- Feedback channels: I have two tables where service is registered, but only from October and November 2020.
As CARE Peru, we provide value-added services and proactive and strategic advice, having a clear mission, vision and values that guide our actions and objectives. Thus, we have two complementary points of view: the assurance role and the trusted advisor role. In both, the adoption and application of safeguard and independence measures of the internal audit activity is allowed by the independence of a fluid two-way communication with the governing bodies and senior management, this being a differential value for our processes and continuous improvement.
Also, promoting the
- Implementation of the good practices of CARE International for the Safety & Security process.
- Review of CARE Peru’s policies for approval and ratification by the Board of Directors.